Shipping Policy

1. Shipping Scope

We provide shipping services to most domestic regions and selected international regions. For domestic orders, shipping covers all provinces, autonomous regions, and municipalities directly under the Central Government, excluding remote areas that are not reachable by regular logistics (specific remote areas will be indicated at checkout). For international orders, shipping is available to designated countries and regions, and the specific accessible areas will be displayed when you enter the shipping address at checkout. Please note that some international regions may have shipping restrictions due to customs regulations or logistics conditions, and we reserve the right to refuse shipping to such regions.

2. Order Processing Time

Order processing time refers to the period from order payment to shipment. For most women's clothing (such as dresses, blouses, trousers, and knitwear), the processing time is 1-2 business days (excluding weekends and public holidays). For made-to-order or customized Products (such as personalized size adjustments, custom prints), the processing time will be clearly stated on the product detail page, generally ranging from 3-7 business days. If there is a delay in processing due to force majeure (such as natural disasters, public health events) or unexpected circumstances (such as inventory shortages), we will notify you in a timely manner.

3. Shipping Methods and Delivery Time

We cooperate with professional logistics carriers to provide safe and reliable shipping services, and the available shipping methods will be displayed at checkout based on your shipping address and the type of Products. The main shipping methods are as follows:
  • Standard Shipping: Applicable to all types of Products and most regions. For domestic orders, standard shipping takes 3-7 business days after order processing (extended to 5-10 business days for remote areas); for international orders, standard shipping takes 7-15 business days after processing, and the specific time varies by destination. This method provides full-process tracking services, allowing you to query the real-time shipment status through the carrier's official website.
  • Expedited Shipping: Applicable to domestic regions (excluding partial remote areas) and major international cities. For domestic orders, delivery takes 1-3 business days after processing; for international orders, delivery takes 3-5 business days after processing. This method offers priority handling and transportation, with dedicated logistics tracking. Additional fees apply, and the specific amount will be calculated at checkout.
Note: The estimated delivery times are for reference only and do not include weekends, public holidays, or customs inspection time (for international orders). Delays may occur due to factors beyond our reasonable control, such as weather conditions, traffic congestion, customs clearance delays, or logistics carrier issues. We will not be liable for delivery delays caused by these factors, but we will try our best to assist in tracking and coordinating with the carrier.

4. Shipping Fees

Shipping fees are calculated based on the shipping method, destination, product weight, volume, and order value. The specific shipping fee will be automatically calculated and displayed at checkout before you complete the payment. The following are the main shipping fee policies:
  • Free Standard Shipping: For domestic orders with a total value reaching the specified threshold, free standard shipping is provided. The specific threshold is displayed on the homepage or at checkout. This offer does not apply to expedited shipping, made-to-order or customized Products, or international orders. For international orders, free standard shipping may be available when the order value meets a higher specified threshold, and the specific standard will be indicated at checkout.
  • Domestic Shipping Fees for Small Orders: For domestic orders that do not meet the free shipping threshold, shipping fees are calculated based on the total weight and volume of the Products. Since most women's clothing is lightweight, the shipping fee is generally low, and the specific amount will be clearly indicated at checkout.
  • International Shipping Fees: International shipping fees include transportation costs, handling fees, and other related charges, calculated based on the package weight, volume, and destination country/region. Import duties, taxes, and customs fees are not included in the shipping fee and must be borne by the recipient. It is recommended that you understand the local customs policies on clothing products before placing an international order to avoid unexpected costs or customs clearance issues.

5. Key Shipping Notes

You are responsible for providing an accurate, complete, and valid shipping address (including street number, city, postal code, and contact phone number). Incorrect or incomplete address information may lead to delivery delays, losses, or returns, for which we will not be liable. Address modifications are only allowed within 24 hours of order payment; once the order is processed and handed over to the carrier, address changes cannot be made.
All Products are packaged with appropriate protective materials (such as bubble wrap, dust bags, and moisture-proof paper) to prevent wrinkles, stains, or damage during transportation. For delicate fabrics (such as silk, lace) or easily deformed styles, additional soft packaging will be used to maintain the product shape. Once your order is shipped, a shipping confirmation containing a tracking number will be sent to your registered email. You can track the real-time shipping status through the carrier's official website. Upon receiving the package, please inspect it for external damage before signing for acceptance. If the package is obviously damaged (such as deformed cartons, broken packaging), you have the right to refuse acceptance and contact us in a timely manner. Please check the product integrity, whether the components are complete, and whether there is any damage or stain within 48 hours of receipt and report any defects with relevant photos or videos as proof.